Contact

At FYP Favorites, we love connecting with our community! Whether you're asking about a viral find, tracking your order, or sharing feedback, we're here to help keep the FYP energy alive. Below are the details on how we handle contact and communication so you know exactly what to expect.

Primary Contact Channels We respond fastest through these channels (in order of speed):

  1. Email
    • Address: fypfavoritesusa@gmail.com
    • Best for: Order questions, tracking, returns/refunds, product inquiries, wholesale/collabs, or detailed issues.
    • We aim to reply within 24 hours (often much faster), Monday–Sunday.
    • Please include your order number (#XXXXX) in the subject or body — it helps us locate your order instantly.

What to Include in Your Message To get the fastest and most accurate help, please provide:

  • Your full name
  • Order number (if related to a purchase)
  • Email address used for the order
  • A clear description of your question or issue
  • Photos/screenshots if it's about a product, damage, or tracking

Response Time Expectations

  • Standard inquiries: Within 24 hours (most replies same day or next morning)
  • High-volume periods (e.g., big TikTok trends or holidays): Up to 48 hours
  • Urgent issues (e.g., wrong item shipped, damaged package): We prioritize these — mention "URGENT" in the subject line.

What We Do NOT Handle via Contact

  • Real-time live chat (we may add this later — stay tuned!)
  • Immediate phone support (email/DM is fastest and gives us time to pull up your order details)
  • Spam, promotions, or unrelated messages (these may be ignored or filtered)

Privacy & Data Any information you share (email, order details, photos) is used only to resolve your inquiry and is protected under our Privacy Policy. We never sell or share your data with third parties except as required for shipping (e.g., carriers like USPS/UPS).

Need Help Right Away?

  • Check our FAQ page first for common questions about shipping, returns, and tracking.
  • For order status: Log into your Shopify account or check the tracking link in your confirmation email.
  • If it's super urgent: Email fypfavoritesusa@gmail.com with "URGENT" in the subject.

We’re real people behind the screen, obsessed with viral finds and making sure you love what you get. Thank you for shopping with FYP Favorites — let's keep the For You Page magic going! ✨

FYP Favorites Hollywood, Florida, USA Email: fypfavoritesusa@gmail.com